SMS Terms and Conditions

Program description

Rigo sends transactional SMS messages related to appointments and orders placed by phone. Messages include booking confirmations, appointment reminders, and cancellation notices.

Who receives messages

Customers who call a business served by Rigo and provide their mobile number during the call, and merchants who subscribe to Rigo for booking notifications.

How consent is obtained

Consent is collected verbally during the phone call. The AI assistant asks the caller for a mobile number and states that a confirmation message will be sent. Callers may decline. Merchants consent at the time of account setup.

Message frequency

Message frequency varies. Customers typically receive 1 to 3 messages per booking (confirmation and reminders). Merchants receive one message per new booking and an optional daily summary.

Opt out

Reply STOP to any message to stop receiving messages. You will receive a single confirmation and no further messages.

Help

Reply HELP for assistance, or email hello@tryrigo.com, or call the number on the Contact page.

Cost

Message and data rates may apply. Rigo does not charge for messages; your mobile carrier's standard rates apply.

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

See our Privacy Policy. We do not sell or share mobile numbers for marketing purposes.